At MicroAntix Networks, we are committed to providing exceptional IT services and solutions in the British Virgin Islands. Your satisfaction is our priority. This policy outlines our guidelines for returns and refunds for payments made directly through the MicroAntix company website.

1. Policy Overview

This policy details the conditions under which refunds may be issued for services, subscriptions, and any associated products purchased via the MicroAntix website. It applies to all clients and payments processed through our online payment portal.

2. General Refund Principles

  • All refund requests must be submitted in writing (via email) to accounts@microantix.com within the specified timeframes.
  • Refunds are processed at the sole discretion of MicroAntix Networks based on the terms outlined below.
  • Refunds will typically be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

3. Services & Subscriptions (Managed IT Services, Cybersecurity Subscriptions, etc.)

  • Initial Setup Fees:
    • Initial setup, onboarding, or configuration fees for new managed service contracts or subscriptions are generally non-refundable once the service commencement date has passed or initial setup work has begun. These fees cover the resources and time invested in preparing your environment for our services.
    • If a service contract is cancelled before any setup work has commenced, a full refund of the setup fee may be considered.
  • Monthly/Recurring Service Fees:
    • Managed service and recurring subscription fees are billed in advance for the upcoming service period.
    • Refunds for monthly/recurring fees are generally not provided for partial months of service already rendered.
    • In the event of service cancellation, and depending on your specific service agreement, services will typically continue until the end of the current billing cycle, and no refund will be issued for that period.
  • Service Cancellation:
    • For managed services and recurring subscriptions, a written cancellation notice of 90 days is required prior to the desired termination date. Services will cease at the end of the billing cycle following the notice period. No refunds are issued for the remainder of a billing cycle if cancellation occurs mid-period.
    • Custom service agreements may have specific cancellation clauses that supersede this general policy.

4. One-Time Services & Projects (Consulting, Penetration Testing, Cabling Installation, etc.)

  • Upfront Payments/Deposits:
    • For one-time projects or consulting engagements, upfront payments or deposits are typically non-refundable once project work has commenced or resources have been allocated.
    • If the project is cancelled by the client before any work has begun, a full refund of the upfront payment/deposit may be considered, subject to administrative fees.
  • Completed Services:
    • Once a one-time service or project has been delivered, completed, and accepted by the client as per the agreed-upon scope of work, fees for that service are non-refundable.
    • If a service is deemed unsatisfactory, clients must notify MicroAntix in writing within 7 days of completion, detailing the specific issues. MicroAntix will review the concerns and, at its sole discretion, may offer remediation, rework, or a partial credit/refund if the service demonstrably failed to meet the agreed-upon specifications.

5. Physical Products & Hardware (if applicable – e.g., Ubiquiti devices, cameras)

  • Defective or Damaged Upon Arrival (DOA):
    • If a physical product is defective or damaged upon arrival, clients must notify MicroAntix within 5 business days of receipt. We will arrange for a replacement or a full refund, including return shipping costs, after verifying the defect/damage.
  • Returns for Other Reasons:
    • Returns for non-defective physical products may be accepted within 14 days of purchase, provided the item is unused, in its original packaging, and in resalable condition.
    • Such returns may be subject to a 15-25% restocking fee, deducted from the refund amount.
    • The client is responsible for all return shipping costs for non-defective items.
  • Non-Returnable Products:
    • Custom-ordered, special-configured, or end-of-life (EOL) products.
    • Software licenses where the key has been delivered or activated.
    • Items that have been installed, used, or show signs of wear and tear not due to defect.

6. Software Licenses & Digital Products

  • Generally, software licenses and digital products (e.g., downloaded software, license keys) are non-refundable once the license key has been issued or the product has been accessed/activated. This is due to the nature of digital goods.
  • Exceptions may apply only if explicitly stated by the software vendor’s own refund policy or if the license provided is proven to be invalid prior to activation.

7. How to Request a Refund

To request a refund, please send an email to accounts@microantix.com with the following information:

  • Your Company/Client Name
  • Contact Person
  • Invoice Number(s) or Order ID(s)
  • Date of Payment
  • Detailed Reason for the Refund Request
  • Any supporting documentation (e.g., photos of damaged goods, specific issues with service)

8. Refund Processing Timeline

Once your refund request is received and approved, please allow 5-10 business days for the refund to be processed by MicroAntix. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

9. Non-Refundable Items/Situations

The following are generally non-refundable:

  • Services that have been fully delivered and accepted.
  • Initial setup, onboarding, or consultation fees once work has commenced.
  • Partial usage of a monthly or recurring service period.
  • Software licenses where the key has been delivered or activated.
  • Physical products that are not in their original, resalable condition, or are outside the return window.
  • Third-party costs incurred by MicroAntix on your behalf (e.g., domain registrations, SSL certificates, specific software subscriptions with non-refundable vendor policies).

10. Dispute Resolution

MicroAntix Networks values your business and aims to resolve any disputes amicably. If you are dissatisfied with a service or decision, please contact us directly at accounts@microantix.com to discuss your concerns. We will endeavor to find a fair resolution.

11. Policy Updates

MicroAntix Networks reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on our website. It is your responsibility to review this policy periodically.

12. Governing Law

This policy shall be governed by and construed in accordance with the laws of the British Virgin Islands.

For any questions regarding this policy, please contact us:

MicroAntix Networks

65 Main Street,

Road Town, Tortola, British Virgin Islands,

Email: accounts@microantix.com

Phone: 1284-494-3962

Website: https://www.microantixnetworks.com