KPMG is a global professional services firm that provides audit, tax, and advisory services to a wide range of clients. They approached us to provide managed service provider (MSP) services to manage their IT infrastructure and support their internal IT team. They were experiencing issues related to network security, data backup, and server maintenance.

Steps:

1. Consultation and assessment: We conducted a consultation with KPMG management to determine their specific needs and requirements. We conducted an assessment of their IT infrastructure to identify issues that were affecting their performance and security.
2. Planning and budget: Based on the assessment, we developed a detailed plan for providing MSP services to KPMG. We provided a detailed budget that included the cost of materials and labor.
3. Service delivery: We provided a range of MSP services to KPMG, including:
   • Network security management: We implemented security protocols and software to ensure that the network was protected from cyber threats. We monitored the network 24/7 to detect any potential threats and responded promptly to any incidents.
   • Data backup and disaster recovery: We implemented a data backup and disaster recovery solution to ensure that KPMG’s critical data was safe in the event of a disaster. We tested the backup regularly to ensure that it was working correctly.
   • Server maintenance and updates: We provided server maintenance services to ensure that KPMG’s servers were running efficiently and reliably. We performed updates to ensure that the servers were running the latest software versions.
4. Testing and certification: After providing MSP services, we tested KPMG’s IT infrastructure to ensure that it was running optimally. We used tools such as network analyzers and performance monitoring software to measure network performance and identify any potential issues. We also provided certification that KPMG’s IT infrastructure met industry standards.
5. Documentation: We documented all MSP services provided to KPMG, including the issues identified, the services delivered, and the solutions implemented. This documentation was helpful for troubleshooting and future maintenance.

Results:

KPMG’s IT infrastructure was significantly improved after we provided MSP services. The network was more secure, and data was backed up regularly, providing better protection against data loss. The server maintenance and updates ensured that the servers were running efficiently and reliably. KPMG management was pleased with the quality of workmanship and documentation provided by our company.

Conclusion:

Providing MSP services to KPMG helped them manage their IT infrastructure effectively and securely. The service delivery required careful planning, skilled technicians, and thorough testing, but the benefits were well worth it. KPMG’s IT infrastructure is now more reliable and secure, ensuring that their clients’ data is protected and that they can continue to provide their services with confidence.